Terms of Service
Effective Date: September 13, 2026
1. Acceptance of Terms
Welcome to Number™ (“Service”), operated by AI Number, Inc. (“AI Number,” “we,” “us,” or “our”). By accessing or using
our websites (including https://ainumber.com) or any related services
(together, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree with any part of
these Terms, you must not use or access the Services.
2. Eligibility
- You must be at least 18 years of age (or the age of majority in your jurisdiction) to register for or use the Services.
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By using the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority
to bind that entity to these Terms.
3. Changes to Terms
We may revise these Terms from time to time. The most current version will always be posted on our website. If a revision
materially impacts your rights or obligations, we will notify you, for example by posting a notice or sending an email. By
continuing to use or access the Services after the revisions come into effect, you agree to be bound by the revised Terms.
4. Accounts and Registration
Account Creation
To access certain features of the Services, you may be required to create an account. You agree to provide accurate and
complete information and promptly update it if it changes.
Account Security
You are responsible for maintaining the confidentiality of your account credentials (username/password). You agree to immediately
notify us of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to
safeguard your credentials.
Restrictions
- Use the Services for any illegal, fraudulent, or unauthorized purpose.
- Interfere with or disrupt the Services or attempt to gain unauthorized access to any systems or networks.
- Reverse-engineer, decompile, disassemble, or attempt to discover source code or underlying ideas or algorithms of the Services.
5. Use of the Services
License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services
for your internal business purposes.
Modifications
We reserve the right to modify or discontinue, temporarily or permanently, any part of the Services with or without notice. We
will not be liable if all or any part of the Services are unavailable at any time for any reason.
Third-Party Platform Restrictions
The Services operate on top of third-party messaging platforms, including but not limited to WhatsApp (operated by Meta Platforms, Inc.).
These third-party platforms may, at their sole discretion and in accordance with their own policies, restrict, suspend, limit, or
terminate the use of any WhatsApp number registered on their platform (each, a "Third-Party Platform Restriction"). You acknowledge
and agree that:
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Independent Third-Party Action: A Third-Party Platform Restriction is imposed solely by the applicable
third-party platform and is outside the control of AI Number. AI Number is not responsible for, and does not have the ability
to prevent, any such restriction.
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No Service Failure: A Third-Party Platform Restriction affecting one or more of your WhatsApp numbers does
not constitute a failure to deliver the Services, a service outage, a deficiency in service quality, or a breach of these
Terms by AI Number.
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Continued Availability of Services: In the event of a Third-Party Platform Restriction, the Services
remain fully operational and available to you. You may continue to use all features of the Services, including but not limited
to: accessing and exporting your existing chat history and message archives for compliance, record-keeping, or any other
purpose; onboarding and connecting additional WhatsApp numbers; using the team inbox, AI automation, broadcast, and API
features with any active, unrestricted numbers; and managing contacts and customer data stored within the platform.
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Recovery Assistance: Depending on your subscription plan, AI Number may provide reasonable assistance in
connection with efforts to appeal or resolve a Third-Party Platform Restriction, such as guidance on the applicable
third-party platform's appeal process. Any such assistance is provided on a commercially reasonable efforts basis, and
AI Number does not guarantee that any appeal or recovery effort will be successful or that any Third-Party Platform
Restriction will be lifted.
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Your Responsibilities: You are solely responsible for ensuring that your use of third-party messaging
platforms complies with the applicable platform's terms of service, acceptable use policies, and messaging guidelines.
AI Number shall not be liable for any Third-Party Platform Restriction arising from your messaging practices, content,
or conduct.
6. Fees and Payment
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Subscription Fees: If the Services are offered on a subscription basis, you agree to pay the applicable
subscription fees, which may be subject to automatic renewal unless you cancel in accordance with the terms presented at
sign-up.
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Payment Methods: You authorize us (or our designated third-party payment processor) to charge your payment
method for all applicable fees. All fees are exclusive of taxes, which you are responsible for paying.
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WhatsApp Fees and Pricing:
(a) Messaging on the WhatsApp Business Platform is provided by Meta Platforms Ireland Limited or Meta Platforms, Inc. (“Meta”) under the Meta Terms for WhatsApp Business, together with the WhatsApp Business Solution Terms and the WhatsApp Business Terms of Service incorporated in them, or any successor terms published by Meta (together, the “Meta WhatsApp Terms”). You accept the Meta WhatsApp Terms when you create your WhatsApp Business Account, and your relationship with Meta in respect of WhatsApp usage is governed by those terms and not by these Terms.
(b) Meta may charge for WhatsApp usage according to its Rate Card. Meta sets, changes and publishes the Rate Card in accordance with the Meta WhatsApp Terms, and makes current rates and any changes available in the billing settings of your business portfolio in Meta Business Suite (referred to in the Meta WhatsApp Terms as your Meta Business Manager account). This applies regardless of whether your WhatsApp usage is billed by Meta directly or through a WhatsApp solution provider.
(c) Direct billing. Where you have added a payment method to your WhatsApp Business Account, Meta bills WhatsApp usage to you directly. We are not a party to that billing, and AI Number does not charge any fee on top of WhatsApp fees.
(d) Billing through a WhatsApp solution provider. Where your WhatsApp usage is billed through a WhatsApp solution provider rather than through your own payment method, we pass Meta’s charges through to you together with a small AI Number fee that covers the solution provider’s costs, as stated in your plan. Pass-through charges follow the Rate Card and change when Meta changes it, without any change to these Terms.
(e) No duty to notify. Because WhatsApp pricing is set and published by Meta under the Meta WhatsApp Terms, AI Number is not responsible for notifying you of changes to the Rate Card or to any other Meta pricing, in either billing model. You are responsible for reviewing pricing information made available by Meta in your business portfolio. Changes to Meta pricing are not price changes by AI Number and do not trigger the notice or renewal provisions of these Terms.
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Refunds: All payments are non-refundable unless explicitly stated otherwise in a separate agreement or as
required by applicable law.
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Third-Party Platform Restrictions: Subscription fees remain due and payable, and no refund, credit, or
pro-rated adjustment shall be issued, in the event of a Third-Party Platform Restriction (as defined in Section 5) affecting
any of your WhatsApp numbers. Because the Services remain fully available to you notwithstanding any such restriction
(see Section 5), a Third-Party Platform Restriction does not entitle you to a reduction in fees or early termination of
your subscription.
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Monthly Subscriptions (No AI Number–Assigned WhatsApp Number): For monthly subscriptions that do not include an AI Number–Assigned WhatsApp Number, you agree to pay all subscription fees that accrue through the effective date of termination, including fees for any portion of the thirty (30) day notice period required under Section 12.2. Fees accrued during the notice period are due and non-refundable.
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AI Number–Assigned WhatsApp Numbers: If we provision and assign to you a telephone number that is used to set up or operate a WhatsApp Cloud API account (an “AI Number–Assigned WhatsApp Number”), you agree to pay all associated carrier voice and SMS messaging fees (which do not include WhatsApp fees, billed to you by Meta as described under WhatsApp Fees and Pricing above) and—only to the extent such charges are expressly included in your subscription plan or agreement (if one exists)—any number rental and carrier fees, through any applicable notice period. See Section 12.5 (Special Cancellation Terms for AI Number–Assigned WhatsApp Numbers) for required notice periods and the effective date of termination. Fees accrued during the notice period are due and non-refundable.
7. Intellectual Property
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Our IP: We (and our licensors) own and retain all rights, title, and interest in and to the Services,
including all intellectual property rights. Except as expressly set forth in these Terms, no license or other rights in or
to the Services are granted to you.
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User Content: You retain all rights to any data, content, or materials that you submit to the Services
(“User Content”). You grant us a non-exclusive, worldwide, royalty-free, sublicensable license to use, store, transmit,
process, and display your User Content solely as necessary to provide the Services.
8. Confidentiality
Both parties agree to take reasonable measures to protect the other party’s confidential information and use it only in
connection with the Services. “Confidential Information” excludes information that is or becomes publicly available without
breach of these Terms.
9. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, AI NUMBER DISCLAIMS ALL
WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, AI NUMBER DOES NOT WARRANT THAT ANY WHATSAPP NUMBER OR OTHER TELEPHONE NUMBER USED IN
CONNECTION WITH THE SERVICES WILL REMAIN ACTIVE, UNRESTRICTED, OR IN GOOD STANDING ON ANY THIRD-PARTY PLATFORM. AI NUMBER
MAKES NO WARRANTY REGARDING THE OUTCOME OF ANY APPEAL, RECOVERY, OR REINSTATEMENT EFFORT RELATED TO A THIRD-PARTY
PLATFORM RESTRICTION (AS DEFINED IN SECTION 5).
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AI NUMBER AND ITS AFFILIATES, EMPLOYEES, AGENTS, OR LICENSORS SHALL NOT BE LIABLE FOR ANY
INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUES, OR DATA, ARISING
OUT OF OR RELATED TO YOUR USE OF THE SERVICES. IN NO EVENT WILL OUR TOTAL LIABILITY EXCEED THE AMOUNTS YOU PAID FOR THE SERVICES
IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
11. Indemnification
You agree to indemnify, defend, and hold harmless AI Number, its officers, directors, employees, and agents from any claims,
liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your
violation of these Terms or your use of the Services.
12. Term and Termination
12.1 Term
These Terms will remain in effect until terminated by either party in accordance with the provisions below.
We offer monthly, annual, and enterprise subscriptions. The specific start date, term length, and renewal
provisions may be set forth in the ordering process, your subscription plan details, or a separate agreement
(for Enterprise accounts).
12.2 Termination by You
Monthly Subscriptions: If you have a monthly subscription that does not include an
AI Number–Assigned WhatsApp Number, you may request cancellation at any time, provided that you
give us not less than thirty (30) days’ prior written notice of termination via the cancellation
process described below. Your termination will take effect on the later of (a) the last day of the
monthly billing cycle in which the thirty (30) day notice period expires, and (b) the date that is
thirty (30) days after we receive your notice. If a monthly renewal date occurs within that
thirty (30) day window, your subscription will renew and you will be responsible for the fees for
the renewal month necessary to satisfy the thirty (30) day notice period. All fees that accrue
during the notice period are due and non-refundable, and no pro-rated refunds will be issued for
any fees already paid. Monthly subscriptions that include an AI Number–Assigned WhatsApp Number
are governed by Section 12.5, which controls over this paragraph.
Annual Subscriptions: If you have an annual subscription, you may request cancellation at
any time, but your cancellation will become effective at the end of your current annual term. If you do not
cancel before the annual renewal date, your subscription may automatically renew as described at sign-up or
in your plan details.
Enterprise Subscriptions: If your subscription is governed by a separate enterprise
agreement, the term and any termination rights will be defined in that agreement. Please refer to your
contract or contact our support team for further details.
AI Number–Assigned WhatsApp Numbers: For subscriptions that include an AI Number–Assigned WhatsApp Number, the notice requirements and effective termination date set forth in Section 12.5 apply and control.
Cancellation Process: If self-service cancellation is available (e.g., from your account
settings), you may cancel directly within your account. Otherwise, or if you encounter any issues, you must
contact support@ainumber.com
to request cancellation.
12.3 Termination by Us
AI Number may suspend or terminate your access to the Services (including cancellation of your account)
at any time, for any or no reason, including if you breach these Terms, fail to pay required fees when due,
or if continued provision of the Services to you becomes impractical or unlawful under applicable law. Where
reasonably practicable, we will endeavor to provide you with prior notice (e.g., email) of such termination
or suspension.
12.4 Effect of Termination
Upon termination or expiration of your subscription:
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Your right to access and use the Services (including any data or content submitted by you)
immediately ceases, unless otherwise stated in a separate agreement.
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You remain responsible for all charges accrued up to the date of termination, including
fees for any portion of the thirty (30) day notice period required under Section 12.2 for
monthly plans, fees for the billing cycle in which termination occurs for monthly plans, or
the full annual subscription fee for annual plans (unless otherwise specified in your plan
or agreement). For subscriptions that include an AI Number–Assigned WhatsApp Number, the
fees payable through termination are governed by Sections 6 and 12.5.
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Any provisions in these Terms that by their nature should survive termination or expiration
will remain in effect, including but not limited to intellectual property protections,
confidentiality obligations, warranty disclaimers, indemnity, and limitations of liability.
12.5 Special Cancellation Terms for AI Number–Assigned WhatsApp Numbers
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Notwithstanding anything to the contrary in these Terms (including Section 12.2), if your subscription includes a telephone number provisioned and assigned by AI Number that is used to set up or operate your WhatsApp Cloud API account (an “AI Number–Assigned WhatsApp Number”), you must provide not less than ninety (90) days’ prior written notice of termination via the cancellation process described above.
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Effective Date of Termination: Your termination will take effect on the later of (a) the last day of your then-current subscription term (monthly or annual), and (b) the date that is ninety (90) days after we receive your notice. If your annual renewal date occurs within that ninety (90) day window, your subscription will renew and you will be responsible for the fees for the portion of the renewal term necessary to satisfy the ninety (90) day notice period.
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Service Changes: De-registration, release, or reassignment of the WhatsApp number will occur only after the effective termination date described above.
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Fees During Notice Period: All carrier voice and SMS messaging fees (non-WhatsApp) accrued during the notice period remain payable and are non-refundable. Number rental and carrier fees during the notice period accrue and are payable only if expressly included in your plan or agreement (if one exists); when applicable, such fees are non-refundable.
If you have any questions regarding termination or need assistance canceling your subscription,
please contact us at:
support@ainumber.com.
13. Governing Law and Dispute Resolution
These Terms and any action related to them will be governed by the laws of the State of Delaware, USA, without regard to its
conflict of laws provisions. Any disputes arising out of or in connection with these Terms shall be resolved in the state or
federal courts located in the State of Delaware.
14. General Provisions
- Entire Agreement: These Terms, along with our Privacy Policy and any other referenced documents, constitute the entire agreement between you and AI Number regarding the Services.
- Severability: If any provision is held invalid, the remaining provisions will remain enforceable.
- No Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver.
- Assignment: You may not assign or transfer these Terms without our prior written consent. We may freely assign or transfer these Terms at our discretion.
If you have any questions about these Terms of Service, please contact us at:
Email: support@ainumber.com
Mailing address:
AI Number, Inc.
9450 SW Gemini Dr PMB 96629 Beaverton
Oregon 97008-7105
US
Privacy Policy
Effective Date: May 28, 2026
Introduction
AI Number, Inc. (“AI Number,” “we,” or “us”) respects your privacy and is committed to protecting the personal information you
share with us when you use the Number™ services (“Services”) or visit our website at
https://ainumber.com. This Privacy Policy describes how we collect,
use, disclose, and protect your information, as well as your rights concerning your personal data.
By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
Information You Provide
We collect information you provide directly to us, including when you create an account, contact support, or submit any data.
Such information may include your name, email address, billing information, and any other data you choose to share.
Information We Collect Automatically
When you use our website or Services, we automatically collect certain information such as your IP address, browser type,
device identifiers, operating system, and usage data through cookies and similar technologies. See our
Cookie Policy for more details.
Information from Third Parties
We may receive information about you from third parties that helps us enhance, improve, or personalize our Services.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Services.
- Process transactions and send related information (e.g., invoices, payment confirmations).
- Personalize your experience and deliver relevant content.
- Respond to your questions, provide customer support, and communicate with you about our Services.
- Monitor and analyze usage, trends, and activities in connection with the Services.
- Detect, investigate, and prevent fraudulent transactions, unauthorized access, or other illegal activities.
3. How We Share Your Information
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With Service Providers: We share your information with trusted third-party vendors and service providers to
perform functions on our behalf (e.g., payment processing, data hosting, analytics). They are contractually obligated to keep
your information confidential and use it only for the services provided.
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Business Transfers: In the event of a merger, acquisition, financing, or sale of assets, information may be
transferred as part of that transaction.
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Legal Requirements: We may disclose your information if required by law, subpoena, or to protect our rights,
users, or business.
4. Your Rights
Access and Correction: You may request to access or correct the personal data we hold about you.
Deletion: You may request deletion of your personal data, subject to certain legal exceptions.
Opt-out of Marketing: You can opt out of receiving promotional emails or messages at any time by
clicking the “unsubscribe” link. If the email or message does not provide an unsubscribe link, you
may opt out by emailing our support team at
support@ainumber.com.
For details on exercising your data subject rights under GDPR or CCPA, see the relevant sections below or contact us at
support@ainumber.com.
5. Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable
laws. When we no longer need your personal data, we securely delete or anonymize it.
6. International Data Transfers
We process and store your personal information in the United States. If you access our Services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. We rely on lawful transfer mechanisms, including Standard Contractual Clauses (SCCs) pursuant to Commission Implementing Decision (EU) 2021/914 of 4 June 2021, when transferring personal data from the EU and other jurisdictions.
7. CCPA Notice for California Residents
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). These include the
right to:
- Request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
- Request deletion of your personal information.
- Be free from discrimination for exercising your rights.
We do not sell or rent your personal information to third parties. For more details on how to exercise your CCPA
rights, please see the CCPA provisions provided below or contact us at
support@ainumber.com.
8. Security
We maintain security measures designed to protect your personal information. For more information, see our
Information Security Policy.
9. Children’s Privacy
Our Services are not directed to children under 18 (or other age as required by local law), and we do not knowingly collect
personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on our website and indicate the effective
date. Your continued use of the Services after the updated Privacy Policy takes effect constitutes your acceptance.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: support@ainumber.com
Mailing address:
AI Number, Inc.
9450 SW Gemini Dr PMB 96629 Beaverton
Oregon 97008-7105
US
Data Processing Addendum
Effective Date: May 28, 2026
This Data Processing Addendum (“DPA”) is incorporated into the Terms of Service between AI Number, Inc. (“AI Number,” “we,”
“us,” or “our”) and the customer (“Customer” or “you”). This DPA reflects the parties’ agreement with respect to the
Processing of Personal Data in connection with your use of the Services, including compliance with the EU General Data
Protection Regulation (“GDPR”) and other applicable data protection laws.
1. Definitions
- “Controller,” “Processor,” “Data Subject,” “Processing,” and “Personal Data” have the meanings given in the GDPR.
- “Sub-processor” means any Processor engaged by AI Number to process Personal Data on behalf of the Customer.
- “Services” means the Number™ services provided by AI Number to Customer under the Terms of Service.
2. Roles and Scope
- Role of the Parties: For the purposes of the GDPR and similar laws, you are the Controller of your Personal Data, and we are the Processor processing such Personal Data on your behalf.
- Instructions: We will only process your Personal Data on your documented instructions (as set out in the
Terms of Service and this DPA) and only as necessary to provide our Services to you. We will
not process your Personal Data for any other purpose unless required by applicable law. If
we are compelled by law to process your Personal Data beyond your instructions, we will
inform you of that requirement beforehand (unless prohibited from doing so). By using our
Services, you hereby instruct us to process Personal Data as needed to deliver the Services
in accordance with the Agreement. If we believe an instruction violates any applicable data
protection law, we will promptly inform you.
3. Obligations of AI Number
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Confidentiality: We ensure that all personnel authorized to process Personal Data are subject to confidentiality obligations.
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Security Measures: We implement and maintain appropriate technical and organizational measures to protect Personal Data. See our
Information Security Policy for details.
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Sub-processors: We may engage Sub-processors to process Personal Data on your behalf. We will ensure Sub-processors are bound by contractual obligations that are substantially the same as those set out in this DPA. A list of current Sub-processors can be found in our Subprocessors List.
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Data Breach Notification: We will promptly notify you of a Personal Data Breach affecting your Personal Data of which we become aware and will assist you, at your request, with providing notices to regulatory authorities or affected Data Subjects, if legally required.
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Data Subject Requests: We will, to the extent legally permitted, promptly notify you if we receive a request from a Data Subject to exercise their rights of access, rectification, restriction, erasure, data portability, or objection. We will assist you, insofar as feasible, in responding to such requests.
4. International Data Transfers
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Transfers: Where we transfer Personal Data outside of the European Economic Area (EEA), the United Kingdom, or Switzerland, we will ensure that appropriate transfer mechanisms are in place, such as Standard Contractual Clauses (“SCCs”) pursuant to Commission Implementing Decision (EU) 2021/914 of 4 June 2021, to ensure the lawful transfer of Personal Data.
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SCCs: The parties agree to incorporate the SCCs (as set out in Commission Implementing Decision (EU) 2021/914 of 4 June 2021) into this DPA for any restricted transfers of Personal Data from the EEA, Switzerland, or the UK to a third country that does not ensure an adequate level of data protection.
5. Audit Rights
We will make available information necessary to demonstrate compliance with this DPA upon your reasonable request, subject to the
confidentiality obligations herein. You may also request an audit or inspection of our processing activities once per year, in
accordance with the provisions set out in the Terms of Service and subject to reasonable scheduling and scope limitations. While we generally accommodate reasonable audit requests, we reserve the right to decline them at our discretion, except where contractually obligated.
6. Return or Deletion of Data
Upon termination or expiration of the Services, we will delete or return all Personal Data in our possession or control as set
forth in the Terms of Service, unless applicable law requires retention.
7. Liability
Each party’s liability for any breach of this DPA shall be subject to the limitations of liability set forth in the Terms of Service.
8. Governing Law
This DPA shall be governed by and construed in accordance with the laws of Delaware, USA, unless otherwise required by applicable
data protection laws.
GDPR Compliance Statement
Effective Date: May 28, 2026
AI Number, Inc. (“AI Number,” “we,” “us,” or “our”) is committed to compliance with the General Data Protection Regulation
(“GDPR”). Below is an overview of how we comply:
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Data Controller and Processor: Depending on the situation, we may act as a Data Controller (for personal data
relating to our own personnel and business operations) or a Data Processor (for personal data that our customers submit via
our Services).
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Lawful Basis: We collect and process personal data only when we have a lawful basis for doing so (e.g., consent,
legitimate interest, contractual necessity).
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Data Subject Rights: We honor Data Subject rights under the GDPR (e.g., access, rectification, erasure, restriction,
portability, and objection). Contact us at
support@ainumber.com to exercise your rights.
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Security Measures: We have implemented robust security measures aligned with industry standards to safeguard
personal data. See our
Information Security Policy for more information.
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International Data Transfers: We rely on Standard Contractual Clauses (SCCs) pursuant to Commission Implementing Decision (EU) 2021/914 of 4 June 2021 and other lawful mechanisms for any cross-border transfers of personal data.
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Data Processing Addendum: Customers can enter into our Data Processing Addendum, which incorporates Standard Contractual Clauses (SCCs) pursuant to Commission Implementing Decision (EU) 2021/914 of 4 June 2021 and outlines our obligations as a Processor.
If you have any questions about our GDPR practices, please contact us at
support@ainumber.com.
List of Subprocessors
Effective Date: May 28, 2026
AI Number, Inc. engages the following third-party entities (“Subprocessors”) to assist in providing our Services. Each Subprocessor
has its own Terms, Privacy Policy, and Data Processing Agreement (DPA) or GDPR compliance documentation.
1. Pusher Ltd.
2. MessageBird UK Limited
3. Amazon Web Services, Inc. (AWS)
4. Webaroo Inc. (Gupshup)
- Terms of Service
- Privacy Policy
- Data Processing / GDPR: AI Number has executed Standard Contractual Clauses (SCCs) directly with Webaroo Inc. (Gupshup) to ensure compliance with applicable data protection laws, including the GDPR.
5. OneSignal, Inc.
6. June, Inc.
7. Plus Five Five, Inc. (Resend)
8. OpenAI, L.L.C.
- Terms of Use
- Privacy Policy
- GDPR / Data Protection Details: Incorporated in OpenAI’s Privacy Policy; separate DPA generally for enterprise customers.
9. WhatsApp L.L.C. and WhatsApp Ireland Limited (Business API)
10. Twilio Inc.
11. Stripe, Inc.
12. Lemon Squeezy, Inc.
13. Google APIs
14. Google Maps Platform
15. Functional Software, Inc. (Sentry)
16. Google Firebase (Crashlytics)
17. Google Analytics
18. Zapier, Inc.
19. Attio Ltd.
We may update this list from time to time. Continued use of the Services after any update constitutes your acceptance of the
updated list of Subprocessors.
Information Security Policy
Effective Date: May 28, 2026
Overview
AI Number, Inc. (“AI Number,” “we,” “us,” or “our”) is committed to protecting the confidentiality, integrity, and availability
of our data and systems. This Information Security Policy outlines the safeguards and practices we have in place to defend
against unauthorized access, data breaches, and other security threats. All employees, contractors, and partners must adhere
to these policies to ensure a secure environment for both company and customer information.
1. Access Control
Principle of Least Privilege
We enforce strict access controls to ensure only authorized individuals and services can access sensitive systems and data.
Users and applications are assigned the minimum permissions required to perform their duties.
AWS Identity and Access Management (IAM)
We leverage AWS IAM for authentication and role-based authorization. Every engineer and service has unique IAM credentials;
shared accounts are not allowed.
Multi-Factor Authentication (MFA)
MFA is mandatory for all privileged IAM accounts and AWS console access, adding an extra layer of security.
Application Access Control
- Customer Data Isolation: Each customer’s data is logically separated, so users can only access their own data.
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Limited Support Access: Support access to customer data is granted only as necessary, follows the principle of
least privilege, and is monitored.
2. Database Security and Encryption
Non-Public, Isolated Databases
Production databases are isolated in a dedicated Amazon VPC. They are not publicly addressable and can only be reached by
approved internal services.
Encrypted Connections (TLS)
All connections between application servers and databases use TLS to ensure data in transit is secure.
3. Monitoring and Auditing
Restricted Administrative Access
Administrative access to production systems is limited to authorized personnel. All actions are logged and require MFA.
Security Logging
We use AWS CloudTrail, AWS GuardDuty, and other logging services to track administrative actions, detect anomalies, and
trigger alerts for unusual activities.
4. Physical Security
Our infrastructure is hosted in AWS data centers, which employ industry-leading physical security measures:
- AWS Data Center Controls: AWS data centers are protected by 24/7 surveillance, intrusion detection systems, and multiple compliance certifications (SOC 2, ISO 27001, etc.).
- Secure Access: Physical access is strictly controlled with multi-layer authentication and authorized personnel only.
- Compliance: For more details, visit https://aws.amazon.com/security/.
5. Office and Device Security
Device Management
All company-issued devices use strong authentication, encryption, and remote wipe capabilities.
Secure Disposal
End-of-life devices undergo secure data erasure and disposal by certified providers.
Network Security
Our office networks use WPA3 encryption, secure Wi-Fi configurations, and network segmentation to separate guest and corporate
environments.
6. Intrusion Detection and Prevention
AWS GuardDuty
Continuously monitors AWS security logs (VPC Flow Logs, CloudTrail, DNS logs) to detect anomalies, malicious activity, or
unauthorized access attempts.
Host-Based Security
Server instances have host intrusion detection agents monitoring system logs and file integrity.
AWS Web Application Firewall (WAF)
Protects against common web exploits, such as SQL injection and cross-site scripting (XSS).
7. Incident Response
We maintain a comprehensive Incident Response Plan (IRP):
- Detection and Analysis: Security alerts are monitored and investigated by our security team.
- Containment and Eradication: We isolate affected systems, remove threats, and patch vulnerabilities.
- Recovery: Systems are restored from clean backups, tested, and monitored for recurring threats.
- Lessons Learned: A post-incident review identifies process improvements and updates to security controls.
8. Breach Notification Policy
In the event of a confirmed data breach affecting customer data, we will:
- Notify affected customers without undue delay—our goal is within 72 hours in compliance with GDPR (or sooner if required by other regulations).
- Provide an incident summary, scope of impact, and immediate steps taken.
- Offer guidance to customers on further protective measures.
9. Audit Rights
Customers may request an audit of our security controls once per year, subject to prior written notice and scope limitations.
We may provide relevant documentation (e.g., penetration test summaries) under a non-disclosure agreement. While we generally accommodate reasonable audit requests, we reserve the right to decline them at our discretion, except where contractually obligated.
Cookie Policy
Effective Date: May 28, 2026
This Cookie Policy explains how AI Number, Inc. (“AI Number,” “we,” “us,” or “our”) uses cookies and similar technologies to
recognize you when you visit our websites (including
https://ainumber.com) and use our Services.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function more efficiently and
provide reporting information.
2. Why Do We Use Cookies?
We use cookies to:
- Ensure the proper functioning of our website and Services.
- Enhance your user experience by remembering your preferences.
- Analyze website traffic and usage patterns.
- Deliver advertising and measure the effectiveness of our marketing campaigns.
3. Types of Cookies We Use
Essential Website Cookies
Purpose: These cookies are strictly necessary to provide you with services available through our website and
to use some of its features.
Vendor:
Pusher Ltd. (https://pusher.com/)
June Inc. (https://june.so)
How to Refuse: Because these cookies are strictly necessary, you cannot refuse them if you want to use our websites/Services.
Analytics and Customization Cookies
Purpose: Collect information used in aggregate form to help us understand how our websites are being used or to
help us customize our websites for you.
Vendor:
Google Analytics (https://marketingplatform.google.com/about/analytics/)
Intercom (https://www.intercom.com/)
Plausible (https://plausible.io/)
How to Refuse: To refuse these cookies, follow the instructions below under “Managing Cookies.” Alternatively, click
the relevant opt-out link below:
Advertising Cookies
Purpose: These cookies are used to make advertising more relevant to you and to measure the effectiveness of
advertising campaigns.
Vendor:
Microsoft/Bing
Google Double Click and AdWords
Facebook Pixel
Google AdWords
Twitter
LinkedIn Ads
How to Refuse: To refuse these cookies, follow the instructions below under “Managing Cookies.” Alternatively, click
on the relevant opt-out link below:
4. Managing Cookies
Most internet browsers allow you to erase cookies from your computer’s hard drive, block all cookies (or just third-party cookies),
or warn you before a cookie is stored on your device. If you choose to block all cookies, our Services may not function as intended,
and some features may not be available. If you have blocked all cookies and wish to use our features fully, you will need to enable
cookies in your browser settings. Rather than blocking all cookies, you can choose to block only third-party cookies.
5. How We Respond to Do Not Track (DNT) Signals
Some browsers offer a “Do Not Track” (“DNT”) setting. Currently, our websites do not respond to DNT signals. We will revisit this
as the industry standards for online tracking evolve.
6. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for operational, legal, or regulatory
reasons. The updated version will be posted on our website, and the “Effective Date” at the top will be revised accordingly.
7. Contact Us
If you have questions about our use of cookies or other technologies, please email us at
support@ainumber.com.
AI Number, Inc.
9450 SW Gemini Dr PMB 96629 Beaverto Oregon 97008-7105, US.
https://ainumber.com |
support@ainumber.com
Additional CCPA Information
Your Data Protection Rights under the California Consumer Privacy Act (CCPA)
If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to
sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:
- a) What personal information we have about you.
If you make this request, we will return to you:
- The categories of personal information we have collected about you.
- The categories of sources from which we collect your personal information.
- The business or commercial purpose for collecting or selling your personal information.
- The categories of third parties with whom we share personal information.
- The specific pieces of personal information we have collected about you.
-
A list of categories of personal information that we have sold, along with the category of any other company we sold
it to. If we have not sold your personal information, we will inform you of that fact.
-
A list of categories of personal information that we have disclosed for a business purpose, along with the category
of any other company we shared it with.
- b) To delete your personal information.
If you make this request, we will delete the personal information we hold about you as of the date of your request from our
records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification
of the information. If you choose to delete your personal information, you may not be able to use certain functions that
require your personal information to operate.
- c) To stop selling your personal information.
We don't sell or rent your personal information to any third parties for any purpose. You are the only owner of your Personal
Data and can request disclosure or deletion at any time.
Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able
to participate in certain programs or membership services which require the usage of your personal information to function. But
in no circumstances will we discriminate against you for exercising your rights.
To exercise your California data protection rights described above, please send your request(s) by one of the following means:
By email: support@ainumber.com
Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find
out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.